Please read the following site disclaimer material.

Due to hygiene health laws we cannot accept returns of worn or used goods, unless they have been deemed to be faulty. All personal products that make direct contact with the body cannot be returned. Discontinued and clearance lines are also non returnable. So please consider your purchase carefully before accepting our terms and conditions.

If an item is damaged upon receipt or deemed to be faulty, please call or email us within 24 hours of receipt. Make sure you keep all original boxes and packaging. If the fault request is accepted we will provide you with a Return Authorization (RA) number. Products returned without an RA number will not be processed. Return shipping costs are non refundable and are at the customer’s expense unless we are responsible for the return. In these cases we will provide a FREE-POST box number to use. We promise to replace any faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.

When posting back the item please include your RA number,a detailed written explanation as to the nature of the fault or damage and proof of purchase with your return. Faults can only be considered for products within the warranty period of, 12 months for underlays or 3 months for any other product. If your order has already been shipped, or is in the process of being shipped, we cannot cancel your order.

Should you request to exchange an unused item for any other reason, you will be required to pay the return freight. The goods must be received back in the original unworn or unwashed condition including the undamaged original packaging in which they were sent. In addition a 25% restocking fee will be applied to your credit transaction.

New Horizons PL T/A Dick Wicks Magnetic Products (ABN 24 128 028 554) ("THE COMPANY") trading under the domain www.dickwicks.com (“Site”) sells products on this Site ("Products") in compliance with its Sale Terms as described below. All orders placed by you on the Site ("Orders") are accepted pursuant to the Sale Terms, which supersede any other terms relating to the sale of the Products appearing on the Site or elsewhere and shall override any other terms referred to by you or in any course of dealing.

An Order placed by you on the Site is an offer by you to purchase a particular Product. "THE COMPANY" reserves the right to accept or reject your Order for any reason, including, without limitation, an error in your order or in the material on the Site, or the unavailability of the Product. The contract to purchase a particular product only comes into existence upon acceptance by "THE COMPANY" of your Order. Products are subject to availability. In the event of shortage, "THE COMPANY" may allocate sales and deliveries in it's sole discretion. "THE COMPANY" will only accept Orders for delivery of Products if the delivery address is a street address or a known postal address and only if you are over the age of 18 years.

"THE COMPANY" reserves the right to limit the quantity of Products purchased by you. The price of a Product (in Australian dollars, AUD) shall be as stipulated on the Site at the date of placement of your Order. Unless otherwise indicated on the Site, all prices include all Australian taxes.Unless otherwise stated, you will be responsible for payment of all transport and delivery charges for your purchases on the Site. "THE COMPANY" shall endeavour to arrange to deliver the Products to the delivery point designated by you on your Order. Any dates quoted by "THE COMPANY" for delivery of the Products are estimates only and shall not form part of the Sale Terms. "THE COMPANY" must receive full payment of the price of the Products ordered, and any other charges (including delivery or freight charges) that may apply to your Order, before they are delivered or supplied to you. You shall pay for the Products by using one of the payment methods available on the Site. "THE COMPANY" may update, or discontinue any Product and/or revise prices for any Product listed as available on the Site at any time. You agree that changes may occur between any Product shipped to you and the Products described in marketing materials. "THE COMPANY" shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond its reasonable control. An attempt by you to enter an Order which is subject to additional or altered terms and conditions shall be null and void.

We are committed to keeping your personal data confidential and secure. We do not provide your personal data to any other company. However, we do use your personal data to process your order. New Horizons Pty Ltd provides this Internet site for information purposes only. All products and images are protected under all copyright and trademark
laws. You may download content from this site for non–commercial uses only. No modification or further reproduction of content from this site is permitted without express written permission from "THE COMPANY". "THE COMPANY" nor its agents, provide medical advice or service. Information provided within this site is not a substitute for medical care. If you have, or suspect you have a health problem, you should always consult with a licensed health care professional.